How soon will you ship my order?
We do our absolute best to ship of online orders within 24 hours. If you order on a Friday, Saturday, or Sunday we expect to ship your order on the following Monday.
How much is shipping?
In the US:
- FREE SHIPPING for orders over $50 or more
- $7 shipping fee for orders less than $50
- Sample packs receive free shipping
- Large orders (more than 2 cases): $40 shipping (yes we know that is absurd but that is what we actually pay)
- Small orders (1 or 2 cases): $20 shipping
- Sample packs are charged a $4 shipping fee
How long will shipping take?
We ship everything from our own facility in Grand Rapids, MI - shipping times vary by region but generally are as follows:
- Anywhere in the US (except for west coast): 2-3 day USPS Priority Mail
- West Coast: 4-5 days (Fedex Ground)
- Canada: 5+ days (USPS)
I made a mistake or I need to cancel my order - what do I do?
Email us ASAP at firstname.lastname@example.org and we will take care of it.
Do you ship overseas?
Unfortunately we do not at this time.
What is your return policy?
We have a 100% money-back guarantee on all of our products. If you are unhappy for any reason, email us at email@example.com and we will refund your money.
What payment methods do you accept?
We accept all major credit cards as well as PayPal.
How do I order a custom case?
Just select the custom case option and tell us how many bars of each flavor you would like.