Ordering/Shipping FAQs

How soon will you ship my order?
We do our absolute best to ship of online orders within 24 hours. If you order on a Friday, Saturday, or Sunday we expect to ship your order on the following Monday.

How much is shipping?
In the US:

  • FREE SHIPPING for orders over $50 or more
  • $7 shipping fee for orders less than $50
  • Sample packs receive free shipping

In Canada:

  • Large orders (more than 2 cases): $40 shipping (yes we know that is absurd but that is what we actually pay)
  • Small orders (1 or 2 cases): $20 shipping
  • Sample packs are charged a $4 shipping fee

How long will shipping take?
We ship everything from our own facility in Grand Rapids, MI - shipping times vary by region but generally are as follows:
  • Anywhere in the US (except for west coast): 2-3 day USPS Priority Mail
  • West Coast: 4-5 days (Fedex Ground)
  • Canada: 5+ days (USPS)
       *all 4 bar sample pack orders ship via USPS First Class

 

I made a mistake or I need to cancel my order - what do I do?
Email us ASAP at orders@theglutenfreebar.com and we will take care of it.

 

Do you ship overseas?
Unfortunately we do not at this time.

 

What is your return policy?
We have a 100% money-back guarantee on all of our products. If you are unhappy for any reason, email us at onlineorders@theglutenfreebar.com and we will refund your money.

 

What payment methods do you accept?
We accept all major credit cards as well as PayPal. 


How do I order a custom case?
Just select the custom case option and tell us how many bars of each flavor you would like.

 

Didn't find the answer you were looking for? Email us at onlineorders@theglutenfreebar.com and we will get back to you asap.